Who Handles Shipping?
Orders placed through an external ProstaLite purchase link are handled by the seller and its fulfillment partners. This website does not pack, dispatch, or deliver orders and may not have access to shipment records.
Shipping Availability and Fees
The linked seller page lists free shipping for United States orders and paid shipping for some international destinations. Destinations, shipping charges, free-shipping offers, and delivery methods can change. The shipping options and total shown at checkout are the controlling details for your order.
Processing and Delivery Estimates
The seller's information page states estimated delivery of 5–7 working days for the United States and 10–15 working days for several international destinations. These are estimates, not guaranteed delivery dates. Weather, carrier delays, customs processing, and address issues may affect delivery.
Tracking
If tracking is available, the seller or fulfillment provider should send tracking details to the email address used at checkout. Check your order confirmation and spam folder before contacting support.
Incorrect or Damaged Orders
For a missing, damaged, or incorrect shipment, contact the seller using the support information in your order confirmation. Include your order number and a concise description of the issue.
Address Changes
Contact the seller as soon as possible if you entered an incorrect delivery address. Changes may not be possible after an order has entered fulfillment.
Contact
For shipment-specific help, contact the order processor directly. General website questions may be sent to admin@prostelite.com.